Return and Refund Policy

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I am not an attorney.  What I do isn't the sale of a product - but of my time.  I can't restock time.  Therefore, once I start work on your project, there is a no refund policy.  Any unused time will remain on credit for you to use at a future time.  This is because I have to schedule out the time I'm going to be working on your project, which means pushing other projects back.  I may even have to turn down incoming projects to fulfill your project, so I can't go back and undo those rejections.  Retainers are so I don't expend time doing collections, and therefore reduce your cost.  If before I have started on your work, and I haven't turned down any other projects, we decide to part ways, then and only then will I refund retainers.  If however you've paid me in cash, then I can't refund any monies without the presentation of an ID so I know the proper person is receiving the money.  Understand anything I say is a "personal opinion" and not a "legal opinion" which only an attorney can provide you with.  If I've agreed to come work at your location, then my "time" includes travel time to and from the location.